Belbin and Organisational Culture: Resource Investigator
A sales company commonly hires Resource Investigators for their enthusiasm, persuasiveness and “gift of the gab”.
With such a lively staff and all phone lines buzzing, bosses might wonder why the profits are not as high as anticipated. In spite of the enthusiasm shown for landing the initial sale, few structures will be in place for ensuring customer care and follow-up, meaning that goodwill is soon lost.
Projects will seem to have been abandoned in mid-flow. Customers may feel that they have a great contact at the company, but will eventually become frustrated by a gradual loss of interest in their custom.
Do you have too much Resource Investigator behaviour in your team?
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